FAQ's

1. How can I contact you?

You can contact us by sending an email to alexiadam@kithcenom.co .We strive to respond to all inquiries within 48 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes about 10-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control. We appreciate your patience.

5. Do you offer express shipping?

Yes, we offer express shipping for select products. If you need your order to be delivered faster, please contact us before placing your order, and we will provide you with the available options and associated costs.

6. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order. Please refer to our refund policy for detailed instructions on how to initiate a return.

7. Can I return a product if I change my mind?

Yes, you can return a product if you change your mind within the 30-day refund period. However, please note that the item must be unused, in its original packaging, and in the same condition as when you received it. Return shipping fees may apply.

8. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

9. Can I cancel or modify my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. However, please note that once the order has been shipped, we may not be able to make any changes.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us with the details of your request, and we will provide you with more information on pricing and availability.